ChargeCheck automatically emails the customer of every medium or high-risk Shopify order and asks them to confirm their purchase — before you ship. Real customers confirm in one click. Fraudsters get caught, friendly fraud dies, and you keep the sale.
Free plan included. No credit card required. 2-minute setup.
Hi Jane,
Thank you for your order #1234 (99.00 USD). To protect your order against fraud, please confirm your purchase:
If you did not place this order, ignore this email or contact us immediately.
Most merchants only find out a chargeback happened weeks later — after the money is already gone and the product shipped.
growth in e-commerce chargebacks (2023 → 2024)
of merchants hit by "friendly fraud" — customers claiming they never ordered
average cost of a single chargeback (fees + lost product + shipping)
Fully automatic. Your customer confirms in one click; you ship with confidence.
As soon as an order comes in, we read Shopify's fraud analysis. Medium and high-risk orders automatically start a verification.
Automatic, no work for youThey receive a branded email with a unique confirmation link. One click and the order is verified — usually within minutes.
24h reminder if no replyVerified? Ship it. No reply after 48h? We warn you. Customer says "not mine"? Fraud flagged — cancel & refund in one click.
You stay in controlIf a customer confirms their order and then files a chargeback anyway (classic friendly fraud), you have the evidence to win:
One avoided chargeback (≈ $110) covers 6 months of the Starter plan.
No. The email goes out automatically 30 seconds after the order. Most customers confirm within minutes. You only wait for confirmation on medium/high-risk orders — low-risk orders ship normally, untouched.
Never. ChargeCheck recommends — you decide. Cancellation and refund is always one click from you, unless you explicitly enable auto-cancellation for confirmed fraud.
They get one reminder after 24h. After 48h without a reply, you get an alert with a recommendation: contact the customer by phone before shipping. You stay in control.
No honest app can guarantee that. What ChargeCheck does is eliminate the #1 cause of friendly fraud — "I never ordered" — by collecting written confirmation before shipment, and catching real fraudsters before they cost you a product.
Two, and only two: read_orders (to read the risk level of your orders) and send_emails (to send the confirmation emails in your store's name). No access to your customers beyond order data, no marketing emails, ever.
Free plan. 2-minute setup. No credit card required.
Install ChargeCheck on ShopifyChargeCheck is an independent application and is not affiliated with or endorsed by Shopify Inc. Results vary by store. ChargeCheck helps reduce chargebacks caused by unverified orders; no outcome is guaranteed.